Phone coverage for dental practices

Don't lose a call just because your team is busy. Staff first. AI when it's needed.

AutomatedFront works alongside your front desk. When nobody can pick up — your team is already on a call, with a patient, or the practice is closed — it answers, checks real availability in your calendar and books the appointment. If the caller needs a person, it flags the request to your practice.

See how it works

Set up by our team · You keep your number

Your staff stays in charge · AI when it's needed · A person when it matters

The Solution

Meet Alex.

Alex is an AI receptionist built for dental practices. We configure your call script, booking logic per treatment type, emergency detection, and calendar connection. You keep your number — Alex answers when your front desk can't.

Answers the calls your team can't take — busy line, no answer, after hours — 24/7
Checks real availability in your calendar before offering a slot, and locks it while booking — no double bookings between calls
Recognises urgent cases — pain, swelling, trauma — and offers the first available slot, marked as urgent for your practice
Confirms the appointment to the caller before hanging up — it's in your calendar and your dashboard
Flags requests that need a person to your practice, with a summary by email
Introduces itself as an automated assistant at the start of the call

Why AutomatedFront

New to the market. Built for one job.

While others sell one AI receptionist for everyone, we work only with practices — dental, medical and professional — to support your front desk, not replace it.

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Born in dental practices

Not a generic call bot. Scripts, booking rules and urgent-request handling were built around how dental practices work — and are configured for each practice, medical and professional practices included.

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Helps your front desk — never replaces it

Alex picks up when your team is already on another line, away on holiday, off sick, or after hours and on weekends when the practice is closed. Your staff stays in charge; Alex covers the calls that would otherwise go unanswered.

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Built for multi-doctor practices

Separate calendars per dentist, per-doctor availability and treatment-specific slot lengths — Alex books the right patient with the right doctor, with zero double-bookings.

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We set it up for you

No DIY dashboard to wrestle with. We configure your call script, per-treatment durations and calendar, test everything with you, and then Alex goes live.

Our Promise

Tested with you before it goes live

Before Alex answers a single patient, we configure your services, opening hours and calendar, test real calls with you and wait for your approval. If something isn't right, we fix it before going live.

How it works

What happens when a call comes in.

Behind the voice there is a working process: your team comes first, and AutomatedFront steps in only when nobody can answer — following your practice's rules.

A patient callsYour practice number rings as usual.
Can your team answer?

Yes Your team answers Nothing changes. AutomatedFront stays out of the way.

No — busy, no answer or unreachable AutomatedFront answers The call is forwarded to its dedicated number. It can take more than one call at a time.

Understands the requestA new appointment, information, an urgent case, or something that needs a person.
Applies your rulesYour services and their durations, your professionals, opening hours and closures — then it checks real availability in your calendar.
Books or takes the detailsIt books only after the caller confirms the summary, and holds the slot while booking, so two callers can't take the same time. Otherwise it collects the details your team needs.
ConfirmsThe caller hears the confirmation before the call ends, and the appointment is in your calendar.
Back to your teamAnything it should not handle alone — a request to speak to a person, changes or cancellations of existing appointments, special cases — is flagged to your practice with a summary. Calls, recordings where permitted, transcripts and appointments are visible in your dashboard.

More than a voice: what works behind every call

Call handling
Request understanding
Your practice's rules
Availability and booking
Confirmation
Staff visibility and escalation

AI when appropriate. A person when necessary.

We set it up. Your team stays first.

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Request a demo

Tell us about your practice: name, contact and city. We show you AutomatedFront with your own services and opening hours.

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We Configure Alex

Our team builds your call script, services and booking rules. You review and approve them before Alex goes live.

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Set Up Conditional Forwarding

Your team answers first. Calls that are busy, unanswered or unreachable go to Alex. Your number stays the same.

Example call

What a call looks like.
Hear it live in a demo.

An illustrative example of how Alex handles a booking call for a fictional practice.

📞 Inbound call — 7:12 PM · Wednesday

Alex"Hi, you've reached Bright Smile Dental. I'm Alex, the AI assistant. Are you calling to schedule an appointment, or is this a dental emergency?"

Caller"I need to book a cleaning. Is Dr. Johnson available next week?"

Alex"Let me check Dr. Johnson's availability for next week... I have Tuesday at 10am or Thursday at 2pm open. Which works better for you?"

Caller"Thursday at 2 works."

Alex"Perfect, you're booked for Thursday at 2pm with Dr. Johnson. Is there anything else I can help with?"

✅ Appointment booked · Calendar updated · Confirmed to the caller during the call — your team sees it in the calendar and dashboard.

This is an illustrative example with a fictional practice: Alex works with the services and availability configured for your practice.
Want to hear it live? Request a demo →

What happens after the demo?

How activation works.

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Staff first

Conditional call forwarding

Your phone keeps ringing for your team first. Only calls that are busy, unanswered or unreachable are forwarded to Alex's dedicated number. Codes depend on your carrier: we set it up with you, and the guide is in your dashboard. Forwarding every call is possible only if you choose it.

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Set up by us

Your dedicated calendar

We create a dedicated Google calendar for your practice and share it with your Google account. Before offering a slot, Alex checks real availability, and each slot is locked before booking — no double bookings between calls.

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After your approval

Alex goes live

We test the setup with you, then Alex starts answering the calls your team can't take: it books the appointment and confirms it to the caller.

Security & Compliance

Built with compliance in mind.

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Privacy & Data Requests

Data is used only to run the service. You can request access or deletion at any time — see our Privacy Policy.

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Encrypted Infrastructure

HTTPS everywhere. Data is kept with established cloud providers (Google, Stripe, Airtable) and encrypted in transit and at rest.

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AI Disclosure

By default, Alex introduces itself as an automated assistant at the start of every call and mentions that the call may be recorded.

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Call Recording

Callers are told the call may be recorded. Recordings are kept for 90 days and you can listen to them in your dashboard.

→ Read our full Security & Compliance documentation — AI usage disclosure, data retention policy, and recording consent flow.

FAQ

Common questions.

Yes. By default Alex introduces itself as the practice's automated assistant at the start of the call and mentions that the call may be recorded. It uses a natural-sounding voice (ElevenLabs).

Through conditional call forwarding: your number keeps ringing for your team, and only calls that are busy, unanswered or unreachable are forwarded to Alex's dedicated number. Forwarding codes vary by carrier and line type (mobile, landline, switchboard): we set it up with you, and your dashboard has the step-by-step guide. If you prefer Alex to answer every call, that is a separate option you choose explicitly.

Yes — dental is our core focus. Alex books the services configured for your practice — for example cleanings, first visits and check-ups — with the right duration for each treatment and professional; for urgent cases (toothache, swelling, trauma) it offers the first available slot and marks it as urgent for your practice. Requests to change or cancel an existing appointment are passed on to your team. Run a medical or professional practice? The same system is configured on your services, professionals and opening hours — ask us.

No — Alex is built to support your team, not replace it. Your staff stays in charge; Alex steps in only when a call would otherwise go unanswered: when reception is already on another line, during breaks, holidays or sick days, and after hours, on weekends or when the practice is closed. Requests that need a person are flagged back to your practice.

No. AutomatedFront doesn't connect to your practice-management software, and you don't have to change it. Alex books into a dedicated Google calendar that your team can see; your software stays as it is. We set this up with you during onboarding.

Alex is set up in your practice's language. Our newest scheduling engine, with live availability and slot locking, runs in Italian today; for other languages we confirm with you what is available before you start.

AutomatedFront is built for dental, medical and professional practices. What we can offer depends on your country, phone carrier and language: contact us and we'll confirm it for your practice before you start.

Yes. Alex books into a dedicated Google calendar that we create for your practice and share with your Google account. Before offering a slot it checks real availability, and each slot is locked before booking, so two calls can't take the same appointment.

Calls are recorded where permitted and transcribed in your dashboard, so you can always check what happened. If something goes wrong, you can write to us from the support page: requests that need checking are forwarded to our team, who reply by email.

You set the booking hours — for example Mon–Fri 9–19, Saturday morning optional. Alex can answer forwarded calls at any time: outside booking hours it offers the first available slots, and urgent cases are marked as urgent for your practice.

Yes. Start the cancellation from your client dashboard: we email you a confirmation link, and once you confirm, the service is stopped immediately.

Log into your client dashboard using the credentials sent in your welcome email. You can review your call activity and listen to your call recordings. To change your hours, prompt or billing, just contact us.