Your staff comes first. AI steps in when needed.
AutomatedFront is the intelligent phone assistant that works alongside your practice: when your team can't pick up, Alex, the AI assistant, handles requests and organises appointments by your rules.
The problem
A practice's front desk does far more than answer the phone. Every missed call is a patient who may not call back.
While staff are with a patient, the line is busy or rings out.
Every call interrupts the work in progress, at the desk and in the chair.
Opening hours, address, treatments: the same questions, many times a day.
Lunch break, evenings and Saturdays: callers find the front desk closed.
Different durations, preparation and breaks: finding the right time takes care.
Separate calendars and who does what: coordinating it all by phone is hard.
The solution
Alex handles the calls your staff can't take, the way you agreed.
Only on forwarded calls: line busy, no answer, after hours if you choose.
Listens to the patient, recognises the treatment requested and collects name, reason and preferences.
Looks up free times in the practice calendar, for the right professional.
Durations, preparation, breaks, hours and closures configured for your practice.
Offers only suitable times and, where configured, records the appointment.
Requests that need a person reach the staff with a clear summary.
Demonstrated today: answering, understanding the request, checking availability and booking in Google Calendar, tested with real calls in test environments. In development: rescheduling and cancelling by phone, live call transfer, multi-location management.
Why AutomatedFront
A switchboard or an answering machine only routes or records. AutomatedFront knows your practice: treatments, professionals, hours and rules.
How it works
Treatments, durations, professionals, hours and calendar: we collect it all with you.
You enable conditional forwarding from the number you already use: busy, no answer, after hours.
By the rules configured and tested for your practice.
Summaries, transcripts and appointments always available in the dashboard.
Handing over to a person currently happens through a notification to the practice, not a live phone transfer.
A sample scripted call. This is an illustration, not a recording of a patient.
An illustrative example of how Alex handles a booking call for a fictional practice.
This is an illustrative example with a fictional practice: Alex works with the services and availability configured for your practice.
Want to hear it live? Request a demo →
Features
Features already built and tested with real calls in test environments. We activate them for your practice after setup and testing.
Alex welcomes patients in Italian, politely, and states right away that it is an AI assistant.
Built · in testingAnswers forwarded calls, including several calls at the same time.
Built · in testingLunch break, evenings and weekends: you decide the coverage.
Built · in testingChecks real availability and books the treatment with the right duration.
Built · in testingEach professional with their own calendar, hours and treatments.
Built · in testingDurations, preparation, breaks and who performs what.
Built · in testingBookings appear in the practice's Google calendar.
Built · in testingCalls, transcripts, appointments and settings, with a summary before saving.
Built · in testingRequests that need your staff reach the practice with the details.
Built · in testingServices, team and hours set up and tested together with you.
Built · in testingDedicated support by email and an online support area.
Built · in testingThe evolution of AutomatedFront
Features in development or planned: details and timing may change. None of them can be purchased today.
Several locations, professionals and rules per location, with one number or separate numbers.
A calendar managed by AutomatedFront, for practices that don't use Google Calendar.
Connection with the systems the practice already uses.
Patients move or cancel their appointment directly with Alex.
Handing the call to a person at the practice during the conversation.
Trends in calls and requests to organise work better.
Client dashboard
From your private area you see what happened and decide how Alex should work.
Who it's for
Where we started, and where we tested the service.
TestedSeparate calendars, hours and treatments for each professional.
Built · in testingVisits and treatments with different durations, configured for you.
On request · after reviewSeveral specialists and calendars: we assess the setup together.
On request · after reviewRules, professionals and calendars for each location.
Coming soonPractices and businesses that work by appointment.
Coming soonClose to you
AutomatedFront is based in Pisogne, in the province of Brescia, Italy. We work with practices around Lake Iseo (Sebino), Valle Camonica, Darfo Boario Terme, Brescia and Bergamo and their provinces, with a direct relationship and a contact person who knows the area.
AutomatedFront · Piazza Mercanti 3, 25055 Pisogne (BS), Italy
Pricing
VAT not applied · €0.40 per minute beyond the included minutes · no setup fee · no online purchase: we start with a demo and activate after testing.
Pricing details →Alex identifies itself as an automated assistant. Please read our privacy notice for data handling and call recordings.
FAQ
A platform that supports your practice's front desk. Alex, the AI receptionist, answers the calls your staff can't take, understands the request and handles appointments by your practice's rules.
No. Your staff stays the first point of contact. Alex only handles forwarded calls, under the conditions you choose.
Your practice number stays the same. Conditional forwarding (busy, no answer, unreachable) is enabled towards Alex, if your carrier supports it: we guide you through it.
Yes, after testing: Alex checks real availability in the practice's Google calendar and books the treatment with the right duration. Reschedule and cancellation requests are currently collected and passed to your staff.
Yes: lunch break, evenings and weekends, with the coverage you choose. Requests that need your staff are flagged to the practice.
Yes. Each professional has their own calendar, hours and treatments; Alex offers the right professional's times for the treatment requested.
Multi-location management is in development. For organisations with several locations we assess the setup on request, subject to technical verification: no instant activation.
Yes. In the client dashboard you see calls, transcripts and appointments and update hours, closures, treatments and professionals, with a summary before saving.
Click “Request a demo” and leave your details, or write to hello@automatedfront.com. We show you Alex with an example close to your practice.
Multi-Studio, a calendar managed by AutomatedFront, calendar and practice-software integrations, rescheduling and cancelling by phone, live call transfer and advanced statistics. No dates are guaranteed.
Essential €247/month (1 location, up to 2 professionals, 200 minutes included) and Standard €497/month (1 location, 700 minutes included). VAT not applied; €0.40 per minute beyond the included minutes. Multi-Studio: coming soon, terms on request.
Alex currently answers calls in Italian. AutomatedFront is offered to practices in Italy.
Tell us how calls are handled today: we'll show you what Alex can do in your case, with no commitment.
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